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	<title>Comments on: Kelli the Baker</title>
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	<link>http://www.lovescool.com/archives/2008/11/03/kelli-the-baker/</link>
	<description>For the Love of Dessert.</description>
	<pubDate>Thu, 09 Sep 2010 11:15:31 +0000</pubDate>
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		<title>By: Kelli</title>
		<link>http://www.lovescool.com/archives/2008/11/03/kelli-the-baker/#comment-167879</link>
		<dc:creator>Kelli</dc:creator>
		<pubDate>Sun, 18 Jan 2009 16:40:44 +0000</pubDate>
		<guid isPermaLink="false">http://www.lovescool.com/?p=519#comment-167879</guid>
		<description>Thanks Lara! You know you want to come back to New York and bake with us :)</description>
		<content:encoded><![CDATA[<p>Thanks Lara! You know you want to come back to New York and bake with us <img src='http://www.lovescool.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /></p>
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		<title>By: Lara</title>
		<link>http://www.lovescool.com/archives/2008/11/03/kelli-the-baker/#comment-167803</link>
		<dc:creator>Lara</dc:creator>
		<pubDate>Sun, 18 Jan 2009 03:54:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.lovescool.com/?p=519#comment-167803</guid>
		<description>Ok...so here's yet another example of how you amaze me!  Having the ability to stay calm, cool and eloquent.  While reading Dr. Phil's comment, I felt my blood beginning to boil and thought of all of the ways that I might respond, if I were you or simply in defense of you.  But then I went on to read your response and realized you said all of the right things and made a better point while doing so.  

Aside from that, I really enjoyed the post (although a little late).  I've thought alot about you and Amai during all of this and only hoped that y'all were weathering the storm.  I know everything has not gone exactly as planned but continue to believe in your work and business model, and the pieces will fall into place.  This year will only make for a stronger and much more successful Amai (and owners)!</description>
		<content:encoded><![CDATA[<p>Ok&#8230;so here&#8217;s yet another example of how you amaze me!  Having the ability to stay calm, cool and eloquent.  While reading Dr. Phil&#8217;s comment, I felt my blood beginning to boil and thought of all of the ways that I might respond, if I were you or simply in defense of you.  But then I went on to read your response and realized you said all of the right things and made a better point while doing so.  </p>
<p>Aside from that, I really enjoyed the post (although a little late).  I&#8217;ve thought alot about you and Amai during all of this and only hoped that y&#8217;all were weathering the storm.  I know everything has not gone exactly as planned but continue to believe in your work and business model, and the pieces will fall into place.  This year will only make for a stronger and much more successful Amai (and owners)!</p>
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		<title>By: latifa</title>
		<link>http://www.lovescool.com/archives/2008/11/03/kelli-the-baker/#comment-146916</link>
		<dc:creator>latifa</dc:creator>
		<pubDate>Mon, 10 Nov 2008 20:19:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.lovescool.com/?p=519#comment-146916</guid>
		<description>Dr.phil and kelli...your conversation is very useful and both of you have a right point of view.

As a home baker dreaming of future buisness, i agree with you kelli that small buiseness is risky and many of us  could not get suffered from the financial crises if they sat on there old desks and made there job.

But if all talented gifts lost the faith in themself, we definatly will not be sitting today in thier beautifull bake shops eating delicious patisseries made from scratch.

" who the hell will sacrifice his/shes job, mony and time for the sake of a crazy lovley hoppy! "</description>
		<content:encoded><![CDATA[<p>Dr.phil and kelli&#8230;your conversation is very useful and both of you have a right point of view.</p>
<p>As a home baker dreaming of future buisness, i agree with you kelli that small buiseness is risky and many of us  could not get suffered from the financial crises if they sat on there old desks and made there job.</p>
<p>But if all talented gifts lost the faith in themself, we definatly will not be sitting today in thier beautifull bake shops eating delicious patisseries made from scratch.</p>
<p>&#8221; who the hell will sacrifice his/shes job, mony and time for the sake of a crazy lovley hoppy! &#8220;</p>
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		<title>By: Dr Phil</title>
		<link>http://www.lovescool.com/archives/2008/11/03/kelli-the-baker/#comment-146912</link>
		<dc:creator>Dr Phil</dc:creator>
		<pubDate>Mon, 10 Nov 2008 19:33:10 +0000</pubDate>
		<guid isPermaLink="false">http://www.lovescool.com/?p=519#comment-146912</guid>
		<description>Hey there. Thanks for being so cool about the post. I thought about it afterwards and I really regretted posting it. To be honest, I think I only had such a strong reaction because it was about the 5th or 6th story like that I had read today from various sites (I am researching my MA in entrepreneurship and innovation, currently) and it just makes me shake my head sometimes that the smart people are having these bad (somewhat avoidable) things happen to them. So I am sorry. :-(

Since you are an entrepreneur, there are some interesting theoretical books out there, if you are interested. Off the top of my head I can think of "The Innovators Solution". It's a bit tech heavy but still the concepts are worthwhile, even for your business. 

And if I can bore you with some lecture notes "...winner (entrepreneurs) are guided by a shared strategic vision and are driven to be responsive to market requirements. There are no standard formulas on how to cope in chaotic environments, but there are distinctive features of successful responses to the chaotic market environment. One of them is external orientation, an adaptive planning process, a continuous creation and renewal of new sources of competitive advantage. The managerial challenge is that marketing problems are characterized by various degree of uncertainty due to uncontrollable factors present in 
the human judgement. Strategic marketing emphasizes that strategy development needs to be externally oriented – towards customers, competitors, the market and the market’s environment stressing the need for a system that provides assistance in an inherently complex decision making, sensitive enough to be applied in a variety of situations."

Whew. Anyhow. Sorry for being a jerk. Thanks for be cool about it.

PS: I am not a regular reader, just found your blog linked from another food blog. But I will be now!</description>
		<content:encoded><![CDATA[<p>Hey there. Thanks for being so cool about the post. I thought about it afterwards and I really regretted posting it. To be honest, I think I only had such a strong reaction because it was about the 5th or 6th story like that I had read today from various sites (I am researching my MA in entrepreneurship and innovation, currently) and it just makes me shake my head sometimes that the smart people are having these bad (somewhat avoidable) things happen to them. So I am sorry. <img src='http://www.lovescool.com/wp-includes/images/smilies/icon_sad.gif' alt=':-(' class='wp-smiley' /> </p>
<p>Since you are an entrepreneur, there are some interesting theoretical books out there, if you are interested. Off the top of my head I can think of &#8220;The Innovators Solution&#8221;. It&#8217;s a bit tech heavy but still the concepts are worthwhile, even for your business. </p>
<p>And if I can bore you with some lecture notes &#8220;&#8230;winner (entrepreneurs) are guided by a shared strategic vision and are driven to be responsive to market requirements. There are no standard formulas on how to cope in chaotic environments, but there are distinctive features of successful responses to the chaotic market environment. One of them is external orientation, an adaptive planning process, a continuous creation and renewal of new sources of competitive advantage. The managerial challenge is that marketing problems are characterized by various degree of uncertainty due to uncontrollable factors present in<br />
the human judgement. Strategic marketing emphasizes that strategy development needs to be externally oriented – towards customers, competitors, the market and the market’s environment stressing the need for a system that provides assistance in an inherently complex decision making, sensitive enough to be applied in a variety of situations.&#8221;</p>
<p>Whew. Anyhow. Sorry for being a jerk. Thanks for be cool about it.</p>
<p>PS: I am not a regular reader, just found your blog linked from another food blog. But I will be now!</p>
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		<title>By: site admin</title>
		<link>http://www.lovescool.com/archives/2008/11/03/kelli-the-baker/#comment-146909</link>
		<dc:creator>site admin</dc:creator>
		<pubDate>Mon, 10 Nov 2008 18:56:03 +0000</pubDate>
		<guid isPermaLink="false">http://www.lovescool.com/?p=519#comment-146909</guid>
		<description>By the way Dr. Phil - how did you come across this post? Are you a regular Lovescool reader?</description>
		<content:encoded><![CDATA[<p>By the way Dr. Phil - how did you come across this post? Are you a regular Lovescool reader?</p>
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		<title>By: Kelli</title>
		<link>http://www.lovescool.com/archives/2008/11/03/kelli-the-baker/#comment-146891</link>
		<dc:creator>Kelli</dc:creator>
		<pubDate>Mon, 10 Nov 2008 14:53:17 +0000</pubDate>
		<guid isPermaLink="false">http://www.lovescool.com/?p=519#comment-146891</guid>
		<description>Hello Dr. Phil - I would never delete this post, I appreciate you taking the time to share you thoughts. I have to say I completely agree with your take on personal responsibility. I think the lack of personal responsibility, both at a personal and corporate level, is what has gotten American into this financial situation. This post was intended to highlight the changing financial environment I have faced while opening this business. It is absolutely true that the business (and all associated planning and profits/loss) is my responsibility and as a business, we need to make money. No one who knows me or Amai would ever claim we think of ourselves as a victim. I encourage you to reread my post from a more open perspective to see this. I said things like "we will need to be self sufficient - the true American way" and in my final paragraph I said "I don’t count on banks, small business associations or the government to help. I will put my faith in my business plan, customers and employees rather than a proposed tax plan."  The thing to realize here is that even people with good plans to make money may not be able to get the funding they need to realize this potential. For example, I once called American Express, whom we have a good relationship with, and talked to them about extending our line of credit. They didn't even take my account number or name, the operator simply said "We have been instructed not to take any further applications from ANYONE at this time." That sort of lending policy is a result of this market. Of course American Express is not the only financing option in this world, but it does show how things are changing. I wish we had more reserves to smooth out our cashflow and have an easier first year of opening, but we made the best plans we could, banks agreed with our plan, and at a certain point we had to jump in and learn. This is my first business and I got advice from small business advisors and fellow entrepreneurs, but they were often wrong and much of it we had to learn along the way. Small business are hard and risky, but I believe it can result in something great. I have to say it does feel like the current financial system is stacked in the favor of large businesses. That's what I meant to highlight when talking about how executives can walk away with millions and their businesses are failing. I know by opening a business I am taking risks, and I chose to do it. I could have made a lot more money this year sitting at my old desk behind a computer, but I wanted to create something new that I believe will benefit my customers, and me.</description>
		<content:encoded><![CDATA[<p>Hello Dr. Phil - I would never delete this post, I appreciate you taking the time to share you thoughts. I have to say I completely agree with your take on personal responsibility. I think the lack of personal responsibility, both at a personal and corporate level, is what has gotten American into this financial situation. This post was intended to highlight the changing financial environment I have faced while opening this business. It is absolutely true that the business (and all associated planning and profits/loss) is my responsibility and as a business, we need to make money. No one who knows me or Amai would ever claim we think of ourselves as a victim. I encourage you to reread my post from a more open perspective to see this. I said things like &#8220;we will need to be self sufficient - the true American way&#8221; and in my final paragraph I said &#8220;I don’t count on banks, small business associations or the government to help. I will put my faith in my business plan, customers and employees rather than a proposed tax plan.&#8221;  The thing to realize here is that even people with good plans to make money may not be able to get the funding they need to realize this potential. For example, I once called American Express, whom we have a good relationship with, and talked to them about extending our line of credit. They didn&#8217;t even take my account number or name, the operator simply said &#8220;We have been instructed not to take any further applications from ANYONE at this time.&#8221; That sort of lending policy is a result of this market. Of course American Express is not the only financing option in this world, but it does show how things are changing. I wish we had more reserves to smooth out our cashflow and have an easier first year of opening, but we made the best plans we could, banks agreed with our plan, and at a certain point we had to jump in and learn. This is my first business and I got advice from small business advisors and fellow entrepreneurs, but they were often wrong and much of it we had to learn along the way. Small business are hard and risky, but I believe it can result in something great. I have to say it does feel like the current financial system is stacked in the favor of large businesses. That&#8217;s what I meant to highlight when talking about how executives can walk away with millions and their businesses are failing. I know by opening a business I am taking risks, and I chose to do it. I could have made a lot more money this year sitting at my old desk behind a computer, but I wanted to create something new that I believe will benefit my customers, and me.</p>
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		<title>By: Dr Phil</title>
		<link>http://www.lovescool.com/archives/2008/11/03/kelli-the-baker/#comment-146884</link>
		<dc:creator>Dr Phil</dc:creator>
		<pubDate>Mon, 10 Nov 2008 13:41:13 +0000</pubDate>
		<guid isPermaLink="false">http://www.lovescool.com/?p=519#comment-146884</guid>
		<description>I don't mean this to sound harsh, and I am very, very sorry you are going through hard times, but your current business troubles are not *entirely* the governments fault. While I hate what is happening as much as anyone else, I keep seeing a distinct pattern of people *not* taking responsibility for their own actions and it is perfectly displayed in your post.

Yes, it completely sucks that you cannot get more financing and that you have had a slow summer. However, with more pre-planning, you could have (should have), for example, analyzed what kind of walk-by traffic your location has year-round BEFORE going into business. Maybe you did this. If yes, then why did you open at that location? If not, why the hell not? If you didn't have enough of a financial cushion to survive a slow summer, why did you even open? When gambling like that with your future, sometimes you win big, sometimes you lose.

Yes, it is a freak thing that happened with the credit slow down, but with proper planning, your pain really could have been minimized. I don't see *one* sentence in your post where YOU take partial (or any) responsibility for what has happened. I don't mean this to be harsh, but it is common sense to not *assume* everything will just keep going well forever.

I feel it is the same kind of thing as homeowners who complain that they cannot afford their mortgage anymore. But, they should have thought about IF they could really afford the loan the bank was giving them if they lost their jobs. In most cases, this would have saved the pain of foreclosure. Just because someone wants to give you a lot of money, doesn't mean you should take it if you are not ready for the consequences. As Dr. Phil says, "You choose the action, you choose the consequences." :-) I mean, banks don't loan you money because you are a good person with a great idea, they are making money off you! They could care less if you end up out on the street or jobless. 

But again, as the story in America usually goes, people want (and are allowed) instant access to money and instant credit even if they have nothing to back it up. I am sorry for your current troubles but maybe this has taught you (and all small business owners) an important lesson about planning and common sense. I wish you all the best and really hope your business picks up, as I think it is a great idea.

I expect this post will either be deleted or will have tons of your supporters berating me for kicking you while you are down. That is not my intention. I just think it is more useful for 1) someone to be brutally honest rather than just a shoulder to cry on and 2) to get you to stop thinking of yourself as a victim of the governments (admittedly) lousy policies. Being a victim won't help your current troubles and will not help with any future troubles.

Good luck and best wishes for the future.</description>
		<content:encoded><![CDATA[<p>I don&#8217;t mean this to sound harsh, and I am very, very sorry you are going through hard times, but your current business troubles are not *entirely* the governments fault. While I hate what is happening as much as anyone else, I keep seeing a distinct pattern of people *not* taking responsibility for their own actions and it is perfectly displayed in your post.</p>
<p>Yes, it completely sucks that you cannot get more financing and that you have had a slow summer. However, with more pre-planning, you could have (should have), for example, analyzed what kind of walk-by traffic your location has year-round BEFORE going into business. Maybe you did this. If yes, then why did you open at that location? If not, why the hell not? If you didn&#8217;t have enough of a financial cushion to survive a slow summer, why did you even open? When gambling like that with your future, sometimes you win big, sometimes you lose.</p>
<p>Yes, it is a freak thing that happened with the credit slow down, but with proper planning, your pain really could have been minimized. I don&#8217;t see *one* sentence in your post where YOU take partial (or any) responsibility for what has happened. I don&#8217;t mean this to be harsh, but it is common sense to not *assume* everything will just keep going well forever.</p>
<p>I feel it is the same kind of thing as homeowners who complain that they cannot afford their mortgage anymore. But, they should have thought about IF they could really afford the loan the bank was giving them if they lost their jobs. In most cases, this would have saved the pain of foreclosure. Just because someone wants to give you a lot of money, doesn&#8217;t mean you should take it if you are not ready for the consequences. As Dr. Phil says, &#8220;You choose the action, you choose the consequences.&#8221; <img src='http://www.lovescool.com/wp-includes/images/smilies/icon_smile.gif' alt=':-)' class='wp-smiley' /> I mean, banks don&#8217;t loan you money because you are a good person with a great idea, they are making money off you! They could care less if you end up out on the street or jobless. </p>
<p>But again, as the story in America usually goes, people want (and are allowed) instant access to money and instant credit even if they have nothing to back it up. I am sorry for your current troubles but maybe this has taught you (and all small business owners) an important lesson about planning and common sense. I wish you all the best and really hope your business picks up, as I think it is a great idea.</p>
<p>I expect this post will either be deleted or will have tons of your supporters berating me for kicking you while you are down. That is not my intention. I just think it is more useful for 1) someone to be brutally honest rather than just a shoulder to cry on and 2) to get you to stop thinking of yourself as a victim of the governments (admittedly) lousy policies. Being a victim won&#8217;t help your current troubles and will not help with any future troubles.</p>
<p>Good luck and best wishes for the future.</p>
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		<title>By: Laurie</title>
		<link>http://www.lovescool.com/archives/2008/11/03/kelli-the-baker/#comment-146636</link>
		<dc:creator>Laurie</dc:creator>
		<pubDate>Fri, 07 Nov 2008 19:13:10 +0000</pubDate>
		<guid isPermaLink="false">http://www.lovescool.com/?p=519#comment-146636</guid>
		<description>While I am sorry to hear that you are experiencing these financing problems...I just know, because I know you, that you will still go forward &#38; grow!  It will just take longer than anticipated.  Sure wish I could help.  I would be stocking up on "botannical brownies" at twice the price if I could!  Hmmm...but guess you need more than that!  A very thoughtful &#38; enlightning post!  I am wishing you the best, as always.</description>
		<content:encoded><![CDATA[<p>While I am sorry to hear that you are experiencing these financing problems&#8230;I just know, because I know you, that you will still go forward &amp; grow!  It will just take longer than anticipated.  Sure wish I could help.  I would be stocking up on &#8220;botannical brownies&#8221; at twice the price if I could!  Hmmm&#8230;but guess you need more than that!  A very thoughtful &amp; enlightning post!  I am wishing you the best, as always.</p>
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		<title>By: Kelli Bernard</title>
		<link>http://www.lovescool.com/archives/2008/11/03/kelli-the-baker/#comment-145982</link>
		<dc:creator>Kelli Bernard</dc:creator>
		<pubDate>Tue, 04 Nov 2008 13:04:18 +0000</pubDate>
		<guid isPermaLink="false">http://www.lovescool.com/?p=519#comment-145982</guid>
		<description>Thank you Marc, I really appreciate it. Do you mean besides eating 10 scones a day in July and August?? I'm just kidding. Thanks for caring enough to read the post. Just by responding it helps. I usually keep these things to myself, but I thought it was important to honestly share my experience with all of this since I know many others are experiencing the same thing. We will be talking to investors over the next few months, so if you know of anyone looking for a good opportunity feel free to send them my way. Thank you! Please say hello next time you are in.</description>
		<content:encoded><![CDATA[<p>Thank you Marc, I really appreciate it. Do you mean besides eating 10 scones a day in July and August?? I&#8217;m just kidding. Thanks for caring enough to read the post. Just by responding it helps. I usually keep these things to myself, but I thought it was important to honestly share my experience with all of this since I know many others are experiencing the same thing. We will be talking to investors over the next few months, so if you know of anyone looking for a good opportunity feel free to send them my way. Thank you! Please say hello next time you are in.</p>
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		<title>By: Marc</title>
		<link>http://www.lovescool.com/archives/2008/11/03/kelli-the-baker/#comment-145931</link>
		<dc:creator>Marc</dc:creator>
		<pubDate>Tue, 04 Nov 2008 05:37:04 +0000</pubDate>
		<guid isPermaLink="false">http://www.lovescool.com/?p=519#comment-145931</guid>
		<description>What if we believe in your business too?  How can we help?  I stop in when I am in town, but that is only a few times a year.  What about the rest of the time?</description>
		<content:encoded><![CDATA[<p>What if we believe in your business too?  How can we help?  I stop in when I am in town, but that is only a few times a year.  What about the rest of the time?</p>
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